The Central Bank of Nigeria (CBN) has introduced dedicated hotlines and email addresses for the public to report challenges in accessing cash through deposit money banks (DMBs) and automated teller machines (ATMs).
The directive, outlined in a circular dated 29 November, jointly signed by Solaja Olayemi, acting director of currency operations, and Isa-Olatinwo Aisha, acting director of branch operations, aims to address persistent currency circulation issues in the country.
The circular mandates banks to ensure efficient cash disbursement both over-the-counter (OTC) and via ATMs.
