As Nigerians approach the end of 2023, financial institutions in the country are currently facing a tough time as they have been experiencing service downtime, such as cash scarcity, network glitch and IT related issues for over two weeks.
Customers who spoke with our correspondent lamented over delay in transactions in the banking halls, inability to access enough cash from banks, failed transactions on digital banking platforms as a result of network issues and system breakdown. Others complained bitterly over difficulties in accessing their mobile apps, while some complained about non-reversal of ATM failed transactions, among other issues. For some, the crowd in banking halls discouraged them from visiting the banks to lodge complaints. Other respondents said visiting the bank was frustrating as they had to wait for hours before they were attended to.
