“A subscriber’s line may be deactivated if it has not been used, within six months, for a Revenue Generating Event (RGE), and if the situation persists for another six months, the subscriber may lose their number, except for a network-related fault inhibiting an RGE,” the guidelines stipulated.
To recover their lines, the commission said subscribers must provide “proof of good reason for absence and are at liberty to request for line parking.”
The commission however said on credit alert while on call, telcos would be expected to send “a single short-beep to the call initiator, two minutes, and at 30 seconds to termination of the ongoing call.”
