Mr. Anthony M. Kituuka, managing director of Equity Bank, stated that technology has made it possible for the bank to perform 94% of its transactions outside of its branches (halls) when presenting the firm’s financial results for the period ending December 2022.
Uganda’s Equity Bank has disclosed that only 6% of its transactions are carried out inside its banking halls. The specifics represent a significant move toward new financial transaction channels, such as agency banking, digital, mobile, and internet banking, among others.
Mr. Kituuka stated that throughout the course of the year, the agency banking network of Equity Bank had increased to more than 8,000 agents from 7,727 agents in 2021, processing more than Shs13b per quarter.
